We build and run the full retention engine for DTC brands. Flows, campaigns, list growth, and deliverability, managed end to end. Our clients average 38 percent of total revenue from email and SMS.
Most brands pour everything into ads, then let hard-won customers leak out the back door. The math is brutal: rising CPMs, privacy changes, and one-and-done buyers. Retention is the highest leverage fix, and email and SMS are how you pull it.
Strategy, copy, design, build, and reporting. You approve, we ship. Nothing falls on your plate.
The automated core that prints while you sleep, plus a campaign calendar that keeps revenue compounding.
Short, well timed, and compliant. SMS regularly out-earns email per send when it is run correctly.
A bigger, cleaner list that actually lands in the inbox. The unglamorous work that moves every other number.
If email and SMS drive less than 25 percent of your revenue, you are leaving money on the table every single month. Our portfolio average sits at 38 percent, with flows doing most of the heavy lifting on autopilot.
Six sends from the flows we build for every client, shown the way subscribers see them. Pick a flow. Every example is fully branded, mobile first, live text, and dark mode tested. Your brand will look this good, not ours.
You are officially in. As a welcome, take 10% off your first order of small-batch home goods, made slowly and made to last.
No pressure. But your cart is holding the last of this batch, and your code will not survive the night.
Third greens powder I have tried and the only one I finished. No grit, no aftertaste, and I actually feel the difference by week two.
Brody's food shipped this morning and lands Thursday. While it travels, one tip from our vet team that saves a lot of upset stomachs.
The Margaux Coat returned this morning. The last restock sold through in five days, and this wool does not come around twice in a season.
Six months, no resupply. Either you went full minimalist or your gear closet needs attention. We can help with one of those.
Every send ships as a system, not a one-off. Desktop and mobile versions, live text for deliverability, dark mode tested, and a documented module library your team owns forever.
Get emails like theseEvery engagement is measured against one thing: attributed revenue you can see in your own dashboard.
Rebuilt nine core flows and moved campaigns from 2 to 10 sends per month. Owned revenue went from 12 to 34 percent of the store total in 14 weeks.
Launched SMS from zero. Compliant list growth to 31k subscribers, then journeys plus two campaigns weekly. SMS now drives 11 percent of total revenue.
Deliverability repair, full resegmentation, and a VIP program. Repeat purchase rate climbed 26 percent and ad spend dropped without losing topline.
A fixed sequence we have run dozens of times. You will know exactly what is happening at every step.
We tear down your current account: flows, segments, deliverability, popup, and calendar. You get a scored audit and a prioritized 90 day plan, free, whether you hire us or not.
We rebuild the money flows first: welcome, abandonment, post purchase, winback. Copy, design, and logic shipped for approval in batches so nothing stalls.
Flows go live, the campaign calendar starts, and SMS begins its compliant warmup. Deliverability is monitored daily through the ramp.
Weekly A/B tests, monthly strategy calls, and a live revenue dashboard. Every month beats the last or we tell you exactly why and what changes.
There are three ways to run retention. Here is how they actually stack up for a brand doing $100k to $2M a month.
| Tall Pines | Typical agency | In-house hire | |
|---|---|---|---|
| Senior strategist in your account daily | ✓ | ✕ | Depends |
| Copy, design, and build included | ✓ | Extra fees | ✕ |
| SMS compliance handled | ✓ | Sometimes | ✕ |
| Revenue guarantee in writing | ✓ | ✕ | ✕ |
| Month to month, cancel anytime | ✓ | 6-12 mo lock | ✕ |
| Time to first revenue lift | 30 days | 60-90 days | 3-6 months |
| True monthly cost | $4,000 to $7,000 | $6,000 to $12,000 | $9,000+ loaded salary |
If we do not lift your email and SMS attributed revenue by at least 30 percent in 90 days, we keep working for free until we do. No long contracts either. Every engagement is month to month after the initial build, because results should be the only thing keeping you here.
We tried two agencies before Tall Pines and both sent pretty emails that made no money. These guys talk in revenue per recipient and flow conversion rates. Email went from an afterthought to our second biggest channel.
The audit alone was worth more than what our last agency did in six months. They found a deliverability issue that was silently costing us five figures a month and fixed it in the first two weeks.
I approve two things a week and that is my entire involvement. Meanwhile owned revenue is up 41 percent year over year and our ad dependence keeps dropping. Easiest vendor decision we have made.
Book a 30 minute call. We will audit your account live, show you the gaps in dollars, and hand you the 90 day roadmap. Keep it whether you hire us or not.
Thirty minutes, no pitch deck. Pick a time that usually works for you and we confirm it by text, usually same day.
We will text you, usually same day, to confirm this time or find a better one. Nothing to prepare before the call.